Business Analyst, LeadSquared
Apr 2021 to Dec 2021 · First role after my bachelors
- Led requirement-scoping calls with client stakeholders, explaining what was possible in-platform versus out-of-scope custom engineering, and setting delivery timelines.
- Implemented client solutions on LeadSquared's low-code CRM through drag-and-drop configuration: workflows, automations, alerts, email triggers, campaigns, and reporting.
- Acted as each client's point of contact from kickoff to handoff: demoed solutions, trained 5+ client teams, and provided first-line support, troubleshooting API and plugin integrations.
- Delivered a four-week analytics implementation in two weeks, driving a 30% lift in client revenue and earning the Spotlight Award for exceptional client impact.